PRIVACY POLICY
Effective Date: July 9, 2023
Last Updated: August 9, 2026
AviOcean Logistics LLC (“AviOcean Logistics,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data we collect through our website, avioceanlogistics.com (the “Site”), and in connection with our freight forwarding, logistics, customs clearance, and supply chain services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage with our services. Please read this policy carefully.
1. Information We Collect
We collect information that identifies, relates to, or describes you as an individual or business entity (“Personal Data”):
A. Information You Provide Directly
- Contact & Business Details: Name, job title, company name, business address, professional email address, and phone number when you submit a query, request a shipping quote, or contact our team.
- Account & Transactional Information: Commercial documentation, consignee/shipper information, shipment tracking details, customs documentation, and billing addresses required to execute freight forwarding and logistics contracts.
- Payment Information: Bank account details or payment card information processed securely through authorized payment gateways for logistics services.
B. Information Collected Automatically
When you visit avioceanlogistics.com, we automatically collect standard technical data:
- Device & Log Data: IP address, browser type, operating system, referring URL, pages viewed, and access timestamps.
- Cookies & Tracking Technologies: We use essential and performance cookies (including analytics tools such as Google Analytics and Google Site Kit) to ensure Site security, improve functionality, and analyze visitor traffic patterns.
2. How We Use Your Information
We process your Personal Data for specific operational and commercial purposes:
- Service Delivery & Execution: To process shipping orders, clear customs, manage air/sea cargo transit, issue bills of lading, and provide real-time shipment tracking.
- Customer Communication: To respond to commercial inquiries, provide quotes, issue invoices, and deliver operational updates regarding your shipments.
- Site Optimization & Security: To monitor website health, maintain system security, detect fraud, and enhance user experience.
- Legal & Regulatory Compliance: To adhere to local and international trade laws, customs obligations, maritime regulations, and legal directives issued by government or transport authorities.
3. Sharing & Disclosure of Personal Data
We do not sell, rent, or trade your personal information. We share data strictly on a need-to-know basis under the following operational circumstances:
| Category | Recipient Description | Operational Purpose |
| Logistics Partners | Air carriers, shipping lines, port authorities, customs brokers, and warehousing operators. | Essential for executing cargo transit, customs documentation, and delivery. |
| Service Providers | Secure cloud hosting providers, IT infrastructure maintainers, and payment processing institutions. | To support website hosting (avioceanlogistics.com), operational databases, and commercial billing. |
| Legal & Regulatory | Customs officials, transport ministries, law enforcement, or judicial bodies. | When required by law, subpoena, or official trade compliance regulations. |
4. Cookies and Web Analytics
Our Site utilizes cookies to streamline navigation and gather site usage metrics:
- Essential Cookies: Necessary for basic Site features and secure navigation.
- Analytical Cookies: Help us measure traffic volume and user interactions to optimize our content and performance.
You may choose to disable non-essential cookies through your browser settings; however, doing so may impact certain functionalities of the Site.
5. Data Protection & Security
We implement appropriate technical and organizational measures (including SSL/TLS encryption, firewall protection, and restricted access controls) to safeguard your Personal Data against unauthorized access, loss, misuse, or alteration.
While we apply rigorous industry-standard safeguards, no digital transmission over the internet or electronic storage system can be guaranteed 100% secure.
6. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the operational purposes for which it was collected, or to comply with statutory legal, accounting, tax, and customs record-keeping requirements under applicable corporate laws.
7. Your Rights
Depending on your operating location, you may hold specific rights regarding your personal information:
- Access & Rectification: The right to request access to or correction of inaccurate personal data held by us.
- Deletion: The right to request erasure of your data, subject to statutory record-keeping exemptions (e.g., historical transport and customs logs).
- Objection & Opt-Out: The right to unsubscribe from direct marketing communications at any time via the unsubscribe links provided in our communications.
To exercise any of these rights, please submit a request to our administrative team at info@avioceanlogistics.com.
8. Third-Party Links
Our Site may contain links to external sites (such as carrier portals or industry resources). AviOcean Logistics LLC is not responsible for the privacy practices or content of third-party websites.
9. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect operational or legal updates. Any revisions will be published on this page with an updated “Effective Date.”
10. Contact Information
If you have questions, feedback, or requests regarding this Privacy Policy or our data practices, please reach out to us:
- Company Name: AviOcean Logistics LLC
- Website:https://avioceanlogistics.com
- Email: info@avioceanlogistics.com
- Operating Location: Dubai, United Arab Emirates